Digital Delivery & Shipping Policy
Digital Delivery & Shipping Policy
1. Nature of Products & Services
MDCAT Prep Pakistan (mdcatprep.com) is an online educational platform that provides digital products and services only. We do not sell, ship, or deliver any physical goods. All our products are delivered electronically through our website.
2. What We Offer
Our platform offers the following digital services:
- Free Content: 3,000+ MCQs, practice tests, past papers, and study materials accessible at no cost
- Premium Subscription (PKR 1,500/month): Unlocks additional premium MCQs, advanced mock tests, detailed analytics, and priority support
3. Digital Delivery Process
Upon successful payment of a premium subscription:
- Instant Access: Premium features are activated immediately after successful payment confirmation from PayFast
- No Waiting Period: There is no shipping, handling, or delivery delay. Access is granted within seconds of payment
- Email Confirmation: A payment receipt and subscription confirmation is sent to your registered email address
- Account Dashboard: Your subscription status, start date, and renewal date are visible on your account dashboard
4. Access Requirements
To access your premium subscription, you need:
- A device with an internet connection (computer, tablet, or smartphone)
- A modern web browser (Chrome, Firefox, Safari, or Edge)
- An active Google account used for sign-in
5. No Physical Shipping
Since all our products and services are 100% digital, there is no physical shipping involved. No physical address is required for delivery. You do not need to provide a shipping address during checkout. There are no shipping costs, handling fees, or delivery charges.
6. Service Availability
- Platform Availability: Our website is accessible 24 hours a day, 7 days a week
- Scheduled Maintenance: Occasional maintenance windows may occur, typically during off-peak hours (2:00 AM - 5:00 AM PKT). Users will be notified in advance when possible
- Customer Support Hours: Monday to Saturday, 9:00 AM - 6:00 PM (Pakistan Standard Time)
7. Subscription Cancellation & Refunds
Since our products are delivered digitally and access is granted instantly, please refer to our Refund Policy for information on cancellations and refund eligibility. A full refund is available within 3 days (72 hours) of purchase.
8. Technical Issues
If you experience any issues accessing your premium content after payment, please contact us immediately:
- Email: azeemzafar527@gmail.com
- Phone: +92 323 4019796
- Hours: Monday - Saturday, 9:00 AM - 6:00 PM (PKT)
- Address: House 17-5-52, Akbar Shaheed Colony, Lahore, Pakistan
Our support team will respond within 24 hours on business days and will work to resolve any access issues promptly.